Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution. Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue. Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created. For this, you need to have the latest version of Microsoft Edge installed. One way to participate in a Zoom meeting in Windows 10 S mode is via the web version. Next, contact Bitdefender Consumer Support by e-mail:Īfter that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number. Use Chromium Edge to connect to a meeting in Zoom in Windows 10 S. If the instructions from Step 2 didn't help, follow the instructions in this step.Ĭreate a log file on your Windows device using Bitdefender Support Tool, by following these steps:Ĭreate a connectivity log file, by following these steps:
If you want the browser extension, scroll down until you come to the Firefox or Chrome option. Choose the ZOOM for Meetings option and it will detect your operating system and download the appropriate file.
Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues. Follow these steps to download Zoom for your device: Click on the Download button on the sidebar to jump directly to the Zoom download page. If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool: Repair Bitdefender, by following these steps: